Welcome, and thank you for visiting Annie Renshaw Wellbeing and reviewing our Terms of Use (“Terms”). These Terms govern your access and use of Annie Renshaw Wellbeing (“we,” “us” or “our”) products and services, including any digital offerings provided via our websites (e.g., www.annierenshawwellbeing.com.au/, and any other sites to which these Terms are linked). We refer to our websites and mobile applications (each, an “App”) collectively as our “Digital Properties”. These Terms also govern your use of all information, documents, catalogues, communications, files, text, graphics, and audio/visual content (collectively, the “Materials”) made available to you by way of the Services, whether by oral, visual, electronic or other means. We have organised these Terms so that the paragraphs applicable to all products and services appear in the main section. Terms applicable only to a particular product or service appear in distinct sections that follow to make it easier to understand what applies to your specific interactions with us.
PLEASE READ THESE TERMS BEFORE USING OUR SERVICES, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. BY USING ANY OF OUR SERVICES, VISITING ANY OF OUR DIGITAL PROPERTIES OR ACCESSING IN ANY WAY ANY MATERIALS, YOU AGREE TO AND ARE BOUND BY THESE TERMS, OUR PRIVACY POLICY, AND ANY OTHER TERMS THAT MAY APPLY TO YOU. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE OUR SERVICE, DIGITAL PROPERTIES OR MATERIALS.
We reserve the right to change these Terms at any time without prior notice. Any updates to these Terms will be posted or linked to from our Digital Properties, including at www.Annie Renshaw Wellbeing.com, and will apply to you prospectively, so you should check back each time you use our Services so you are aware of any changes, as they are binding on you.
We provide Materials for general informational purposes only and these Materials are not intended or implied to serve as medical or therapeutic advice, diagnosis or treatment. You should not use any Materials as a preventative health measure, gauge the state of your health or to diagnose or treat any health issues, illnesses or diseases. Annie Renshaw Wellbeing does not provide any medical or therapeutic advice. If you have or suspect you have a health or medical problem, you should consult with your physician or another qualified healthcare provider.
Annie Renshaw Wellbeing neither endorses nor is responsible for the accuracy and reliability of any products, services, events, opinions, advice, or statements made by anyone other than an authorized Annie Renshaw Wellbeing representative while acting in their official capacity.
Account creation
While you can browse our websites without creating a user account (“Account”), the purchase of any Services as well as access to any Materials via our Apps, requires you to have an Account. In creating an Account, you must provide us with accurate and complete registration information as prompted during the registration process, including your name, a valid email address which functions as your username and a password of your choice, subject to certain requirements. Each Account registration is for a single user only. You may not misrepresent your identity or your affiliation with any person or organization and you may never use another user’s Account for any purpose whatsoever.
With the exception of the Annie Renshaw Wellbeingteachers.com and Annie Renshaw Wellbeingpsm.com websites, which are only available to certified Annie Renshaw Wellbeing instructors, all of our Digital Properties utilize the same Account, enabling you to log-in to any such properties with consistent credentials following your initial registration. We directly provide certified Annie Renshaw Wellbeing teachers with log-in credentials to accounts we create on their behalf for the Annie Renshaw Wellbeingteachers.com and Annie Renshaw Wellbeingpsm.com websites upon completion of their certification programs.
You may access the profile associated with your Account (“Profile”) from our Digital Properties when logged in. When you access your Profile, you can edit certain information, including your email address and password, or associate additional information with your Profile. You can also contact us directly at hello@annierenshaw.com.au to edit your information. It is your responsibility to ensure your contact information is accurate and up to date. Your Profile may also enable you to manage other aspects of your Account, including the nature and frequency of communications we send you. The products and services you have purchased or otherwise have entitlements to may also be associated with your Account, and in such cases, your Profile will provide you with such information along with links for convenient access to such products and services.
You may create or log in to your Account through social media service functionality. If you associate your Account with another service in this manner, you expressly authorise Annie Renshaw Wellbeing and the relevant third party to share and store certain information about you, including personally identifiable information, depending on your account settings with such third party. Please note that you will be bound by the terms of use and privacy policies of any such third parties in addition to our Terms and Privacy Policy.
Account protection
You are responsible for maintaining the security and confidentiality of your username and password. You may not share your Account information with third parties or allow third parties to use your Account. If you believe an unauthorized person has obtained your password or accessed your Account, you must notify us immediately via email at hello@annierenshawwellbeing.com.au with “Unauthorised Use” in the subject line. We will not be liable for any loss you may incur due to someone else using your password or Account, either with or without your knowledge or permission. However, you may be held liable for any losses we or another related party incur due to someone else using your Account.
Account termination
You may terminate your Account at any time by sending an e-mail to hello@annierenshawwellbeing.com.au with “Cancel Account” in the subject line. Please allow seven (7) days for termination to take effect. Following termination, we may delete any or all of the information associated with your Account, including your entitlements to access any Materials and other functionality, whether purchased by you or otherwise, and such entitlements will not be
restored if you create a new Account. You have no recourse with regard to any information that we delete or functionality we remove upon Account termination, regardless of any value you may ascribe to such data or functionality. We further disclaim any value you may attribute to any of your data stored on our servers. Additionally, you will not receive any further communications from us unless and until you create a new Account or otherwise request that we provide communications to you. Our rights under the Terms will survive any termination of your Account or cessation of using our Services.
We may enable you and others to participate in in-person, telephonic or online group lessons, meditations, workshops and other sessions, as well as in online groups, chat rooms and message boards, some of which may be a required or optional component of certain products and service offerings. In connection with these forums, you may have the opportunity to share comments, perspectives and other information with the Annie Renshaw Welling community. Please note that some of these forums, including chat rooms and message boards, may remain publicly accessible indefinitely and may be accessible on non-Annie Renshaw Wellbeing websites. Other forums, including group lessons, meditations and workshops, may be recorded and remain accessible to other participants in the session or the particular program to which the session relates. You may also share testimonials or reviews of our products and services or ideas and comments about improving the Services for public display or our private use. In connection with these activities, you are responsible for all content and activity under your Account or in your name (collectively, “User Generated Material”).
User Generated Material must not:
Seek to transmit chain letters, bulk or junk e-mail, whether automated or not, or interfere with, disrupt or create an undue burden on Annie Renshaw Wellbeing or the networks or services connected to Annie Renshaw Wellbeing or install or attempt to install or promote
We do not claim ownership of User Generated Material. However, by posting or otherwise sharing User Generated Material, subject to any restrictions explicitly set forth herein, you irrevocably grant us and our assigns, agents and licensees and other users a worldwide, non-exclusive, perpetual, irrevocable, transferable, royalty-free license to use, reproduce, share, transmit, print, publish, publicly display, exhibit, distribute, copy, modify, sublicense, translate, create derivative works of, publicly perform, and otherwise exploit your User Generated Material, in whole or in part, for any purpose, including promotional purposes, in all media formats now known or hereafter created, without further notice to you, and with or without attribution to you. We own all rights, title, and interests in any compilation, collective work or other derivative work created by us using or incorporating your User Generated Material (but not your original User Generated Material), expressly including any comments or ideas about ways to expand or improve any of the Services. You waive any moral rights you may have in the User Generated Material. Concerning User Generated Material posted by you, you represent that (a) you created and own the rights to the content, or you have the owner’s express permission to share the content and (b) the content does not infringe any other person’s or entity’s rights (including the copyrights, trademarks or privacy rights) or violate any applicable laws, these Terms or any of our other posted policies. You agree that we have no obligation to examine or enforce any intellectual property rights in or to your User Generated Material. You agree to pay all royalties, fees and other monies owing any person related to User Generated Material you share via Annie Renshaw Wellbeing.
We have the right, but not the obligation to monitor, review, screen, post, remove, reject, modify and store User Generated Material you share, at any time and for any reason, without notice, including to ensure that User Generated Material complies with the Terms. We do not endorse any User Generated Material; the User Generated Material shared does not reflect our opinions, views or advice. You are solely responsible for your User Generated Material and the consequences of sharing it and you agree that we are acting only as a passive conduit for your communication, distribution and/or publication of your User Generated Material. We take no responsibility and assume no liability for any User Generated Material that you or any other user or third party shares via Annie Renshaw Wellbeing, nor do we assume any liability for any action or inaction regarding transmissions, communications or content provided by any user or third party.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone providing User Generated Material. YOU WAIVE AND HOLD HARMLESS ANNIE RENSHAW WELLBEING AND OUR AFFILIATES, AND EACH OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, MANAGERS, MEMBERS, SHAREHOLDERS, AGENTS, REPRESENTATIVES, ATTORNEYS, VENDORS, SERVICE PROVIDERS AND CONTRACTORS (COLLECTIVELY, THE “ANNIE RENSHAW WELLBEING PARTIES”) FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE ANNIE RENSHAW WELLBEING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH ANNIE RENSHAW WELLBEING PARTIES OR LAW ENFORCEMENT AUTHORITIES.
Though we strive to enforce our rules about User Generated Material, you may be exposed to User Generated Material on Annie Renshaw Wellbeing that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose or violates our Terms. We take no responsibility and expressly disclaim any liability related to your exposure to User Generated Material, whether or not it violates our Terms.
Please choose carefully the information you share via Annie Renshaw Wellbeing and that you give to other users. You are discouraged from publicly sharing your telephone numbers, street address, e-mail address or other information that allows strangers to find you or steal your identity.
You assume all risks associated with interacting with other users with whom you come in contact through our Digital Properties or otherwise in connection with the Services, and to the fullest extent that the law permits, you release us from any claims or liability related to any User Generated Material shared via Annie Renshaw Wellbeing and from any claims related to the conduct of any other users.
We reserve the right but have no obligation, to monitor or to take any action regarding disputes between you and any other user and shall have no liability for your interactions or any disputes with other users or for any user’s action or inaction. You are responsible at all times for your conduct and interactions with other users.
Minimum age
In order to accept these Terms and to access and use our Services you must be at least 18 years of age, or if you have parental consent, at least 13 years of age (“Minimum Age”). Annie Renshaw Wellbeing’s Services are not intended for users under the Minimum Age. You hereby affirmatively represent that (a) you are at least the Minimum Age; (b) you have the consent of your parent(s) or guardian(s) to access and use the Services if you are under 18 years of age; (c) you have all the applicable rights and authority to grant Annie Renshaw Wellbeing the rights granted herein; and (d) you have read, understood, and agree to be bound by these Terms. If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of this Terms, you may not use the Services.
Modification or suspension of the services and right to terminate your use of the Services
We reserve the right, subject to these Terms, to change, suspend, or discontinue any aspect of the Services, in our sole and absolute discretion and without notice or liability, including by adding or eliminating certain features, removing access to any Materials or discontinuing any of our offerings entirely. Any description of the features of products or services offered by Annie Renshaw Wellbeing shall not be considered to be a representation by Annie Renshaw Wellbeing that such features will always be included in such products and services.
We also reserve the right, subject to the Terms, to terminate or suspend your Account or restrict access to some or all of the Services, for all users or only for you, without notice or liability. Accordingly, for any reason and without notice, all or any part of the Services and Materials may become unavailable to you at any time and for any period. In the event we terminate your Account, we may delete any or all of the information associated with your Account. For more information on the availability of the Services and treatment of your information following Account termination, see the section entitled Account termination.
For the avoidance of doubt, we will not be liable if for any reason all or any part of the Services, Digital Properties or Materials is unavailable at any time or for any period.
Unless expressly provided for herein or as agreed upon in writing duly signed by us and you, you may not, under any circumstances:
Materials and non-commercial use
We grant you a non-exclusive, revocable, limited, royalty-free, non-transferable, non-sublicensable license to use the Services and the Materials subject to these Terms. Unless otherwise specified, the Services and the Materials are for your individual, personal and non-commercial use. No other rights, assignment, licenses or legal relationship of any nature, including but not limited to agency, partnership, joint venture, employer-employee, franchisor-franchisee, or otherwise, either express or implied, are created through your use of the Services unless expressly reserved in these Terms.
We or our affiliates own, control or license the Materials available via the Services, and the Materials are protected from unauthorised use, copying and dissemination by Australian and international intellectual property laws. No right, title or interest in or to the Services or any Materials is transferred to you, and all rights not expressly granted are reserved. Any use of the Services that is not expressly permitted by these Terms may be a breach of the Terms and may violate copyright, trademark and other laws.
You may create a plain text hyperlink to the pages of our Digital Properties provided that neither you nor the link portrays us or any of our Services falsely or disparagingly or suggests sponsorship, affiliation or endorsement by or with us. You may not use our trademarks as part of the link without our express written permission. We may revoke this permission for any reason upon notice to you.
Trademarks
Annie Renshaw Wellbeing’s name, marks, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Annie Renshaw Wellbeing or its affiliates or licensors. You must not use such marks without the prior written permission of Annie Renshaw Wellbeing. All other names, logos, product and service names, designs, and slogans on Digital Properties are the trademarks of their respective owners.
By accessing or using our Services, you consent to the collection and use of your information, including personally identifiable information, in accordance with our Privacy Policy. For more information, please read our Privacy Policy, which is incorporated by reference into these Terms.
Our Digital Properties may contain links to non-Annie Renshaw Wellbeing websites on the Internet. Any such links to non-Annie Renshaw Wellbeing websites have been provided solely as a convenience. You may also encounter our Materials or advertisements for our Services on non-Annie Renshaw Wellbeing sites, including social media sites. We do not control or endorse these non-Annie Renshaw Wellbeing websites, nor review or approve the content that appears on such websites and expressly disclaim responsibility and liability therefor. You acknowledge and agree that we will not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, any of your activities or interactions with elements of such non-Annie Renshaw Wellbeing websites outside of our control, or for the content, goods, or services available on or through such non-Annie Renshaw Wellbeing websites.
Additionally, you may share information about your activities in connection with our Services with users of other services, including social media services, via tools we provide you with access to or otherwise. Please note that we are not responsible for any content you share in this manner.
Please consult the Privacy Policies and Terms of Use for any non-Annie Renshaw Wellbeing websites we link to or on which our Materials or advertisements appear, as well as any services by way of which you share information relating to your activities in connection with our Services for more information about how such websites and services govern your activities and use your information.
WE PROVIDE THE SITE ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS TO THE FULLEST EXTENT PERMISSIBLE BY LAW. THE ANNIE RENSHAW WELLBEING PARTIES DO NOT REPRESENT OR WARRANT OR ENDORSE, EXPRESSLY OR IMPLICITLY, THAT THE SERVICES AND DIGITAL PROPERTIES: (I) ARE RELIABLE OR WILL BE UNINTERRUPTED, (II) WILL BE FREE OF DEFECTS OR ERRORS, (III) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE, (IV) WILL BE SECURE AND FREE FROM ANY HARMFUL COMPONENTS, SUCH AS VIRUSES OR OTHER MALWARE, OR (V) WILL CONTAIN MATERIALS THAT ARE ACCURATE, COMPLETE, CORRECT, ADEQUATE, USEFUL, TIMELY OR RELIABLE.
ANNIE RENSHAW WELLBEING MAKE NO WARRANTIES OF ANY KIND OTHER THAN AS EXPRESSLY SET FORTH HEREIN, AND YOUR USE AND ACCESS OF THE SERVICES, MATERIALS, AND DIGITAL PROPERTIES IS ENTIRELY AT YOUR OWN RISK. ANNIE RENSHAW WELLBEING EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICES, MATERIALS, AND DIGITAL PROPERTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY PURPOSE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, COMPATIBILITY, SECURITY, AND ACCURACY, AND ALL WARRANTIES THAT MAY ARISE FROM A COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. IN STATES AND JURISDICTIONS IN WHICH THE EXCLUSION OF WARRANTY IS PROHIBITED, SUCH EXCLUSIONS SHALL ONLY APPLY TO THE EXTENT PERMITTED. ANNIE RENSHAW WELLBEING DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY INFORMATION, PRODUCT OR SERVICE PROVIDED, ADVERTISED OR OFFERED BY A THIRD-PARTY VIA ANNIE RENSHAW WELLBEING OR ANY LINKED OR OTHER THIRD-PARTY PROPERTY.
Under no circumstances will the Annie Renshaw Wellbeing Parties be liable to you or to any third party for any consequential, incidental, indirect, punitive or special damages (including damages relating to lost profits, lost data or loss of goodwill) or for any other loss, damages or injury of any kind that are directly or indirectly related to the Services, your access or use of the Digital Properties or Materials, any User Generated Material, your data, your Account or the information contained therein, any errors or omissions or any damage to any user’s computer, hardware, software, wireless devices, or technology, even if foreseeable or even if the Annie Renshaw Wellbeing Parties have been advised of or should have known of the possibility of such damages, whether in an action of contract, negligence, strict liability or tort. In no event will the Annie Renshaw Wellbeing Parties be liable to you or anyone else for loss, damage or injury relating to any third-party providing you with services, including, but not limited to, Annie Renshaw Wellbeing. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. In no event will the Annie Renshaw Wellbeing total liability to you for all damages, loss, or causes of action, if any, exceed the amount you have paid to Annie Renshaw Wellbeing for the product or service giving rise to the claim.
The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.
You shall indemnify, defend, and hold harmless Annie Renshaw Wellbeing and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, service providers, employees, and representatives (the “Indemnified Parties”) from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorney’s fees and court costs, incurred by the Indemnified Parties in any way related to your (a) acts and/or omissions on or off the Digital Properties or while otherwise using or accessing our Services; (b) violation of any rights of another party, including without limitation any alleged infringement of intellectual property or other right of any person or entity relating to the Digital Properties, Services, or User Generated Material; (c) breach of these Terms; (d) disputes with or between other users; (e) use and/or misuse of the Digital Properties or Materials; (f) violation of any applicable law or regulation; (g) submitting inaccurate, untimely, incomplete or misleading User Generated Material; (h) misstatements and/or misrepresentations; or (i) contracts or arrangements made or provided based on any Materials provided via the Services. You must cooperate as requested by Annie Renshaw Wellbeing in the defence of such claims. Annie Renshaw Wellbeing reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by, and you shall not, in any event, settle any claim or matter on behalf of Annie Renshaw Wellbeing without the written consent of Annie Renshaw Wellbeing. This indemnification obligation shall survive the cessation of your use of the Services.
If any controversy, allegation or claim arises out of or relates to the Services, Materials, your access or use of the Digital Properties, or these Terms, then you and we agree to send a written notice to the other providing a reasonable description of the dispute, along with a proposed resolution thereto. If we do not have a current physical or email address for you, then we have no obligation under this section. Your notice to us must be sent to us at our contact details below. For a period of sixty (60) days from the date of receipt of notice from the other party, we will engage in a dialogue with you in order to attempt to resolve the dispute though nothing will require either of us to resolve the dispute on terms with respect to which either you or we, in each of our sole discretion, are not comfortable. If you have any concerns or objections regarding any financial charges, you agree not to cancel or reject any credit card or third-party payment processing charges until and unless you have made a reasonable attempt at resolving the matter directly with us.
All disputes arising out of or relating the Services, Materials, your access or use of the Digital Properties, or these Terms that remain unresolved following the dialogue described above will be exclusively resolved under confidential binding arbitration held in New York County, New York in accordance with the applicable Rules of the American Arbitration Association. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, disputes will be mediated only on an individual basis and will not be consolidated with any other proceedings that involve any claim or controversy of any other party, whether through class arbitration proceedings or otherwise. But if, for any reason, any court with competent jurisdiction or any mediator selected pursuant to this section holds that this restriction is unconscionable or unenforceable, then our agreement to mediate in this section will not apply and the dispute must be brought exclusively in court pursuant to the following paragraph.
You consent to receive communications from us whether required by law or otherwise, either by e-mail (if you have provided us with your e-mail address), by any other form of communication you have consented to in your Account settings, or by notice posted on www.Annie Renshaw Wellbeing.com as determined by us in our sole discretion. You agree that any requirement that a notice, disclosure, agreement, or other communication be sent to you by us in writing is satisfied by such electronic communication. We are not responsible for any automatic filtering you or your network provider may apply to communications we send to an e-mail address or other location that you provide to us.
Specific reasons we may contact you
We may send the following communications to you via e-mail, push notification or by another messaging platform:
You can opt out of receiving any e-mail communications from us (or reinstate receipt) by clicking the “unsubscribe” link included at the bottom of any e-mail we send you or, if you have an Account, by updating your Account settings.
At any time, you can manage our ability to send you push notifications by turning off the notification settings in the relevant mobile application or in the device settings of your mobile device. If you choose not to receive push notifications, you may still receive in-app notifications.
Notwithstanding your indicated email marketing preferences, we may send you administrative emails regarding Annie Renshaw Wellbeing, including, for example, order confirmations or information about Services you have purchased as well as notices of updates to the Privacy Policy or these Terms if we choose to provide such notices to you in this manner. We may also contact you via e-mail to respond to a question, comment, or other communication that you may have initiated with us, including but not limited to questions related to the Privacy Policy or these Terms, any User Generated Material you provide or in relation to customer service issues.
Mobile Message Service Terms and Conditions
The Annie Renshaw Wellbeing mobile message service (the “Service”) is operated by Annie Renshaw Wellbeing (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Annie Renshaw Wellbeing SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Annie Renshaw Wellbeing through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or commonwealth Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Annie Renshaw Wellbeing. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Annie Renshaw Wellbeing mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.
Additional Text messages
Annie Renshaw Wellbeing may seek your consent to contact you with certain non-emergency, automated, autodialed, prerecorded, or other telemarketing text messages. We may contact you using your phone or mobile number with an automatic telephone dialling system (ATDS). You may opt out of these communications at any time, and consent to receive marketing text messages is not required to purchase any products or services.
Our refund policy varies depending on the product or service purchased. Please see Product and Service Specific Terms for more details.
Refunds can only be made via the same payment method used to make your initial purchase. Refunds made to expired or cancelled cards are handled by your card issuer. In the event you have a replacement card with the same issuer, the refund should arrive on the account of your new credit card, even though the number is different. If no replacement card exists, you should contact the issuer to ensure delivery of the refund to you by alternative means.
Our failure to act concerning a breach of the Terms by you or others does not constitute a waiver and will not limit our rights concerning such breach or any subsequent breaches. The provisions of these Terms are intended to be severable. If for any reason any provision of these Terms is held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner and without affecting the remaining provisions hereof, which shall continue to be in full force and effect.
These Terms will be governed by and construed in accordance with the laws of the state of Queensland, Australia. You agree that jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to the Services, will be in Queensland, Australia and you hereby consent and submit to the exclusive personal jurisdiction and venue in Queensland, Australia.
We welcome your suggestions for ways we can improve the Services, Materials or our Digital Properties. Please feel free to submit comments and feedback by emailing us at hello@annie renshawwellbeing.com.au. Please note that any such communications received from you will be considered User Generated Material and will be treated as such in accordance with these Terms and may be used by us without restriction without any obligation, financial or otherwise, to you. See the section entitled User Generated Material for more information.
If you have any questions about these Terms, contact us via email at hello@annierenshawwellbeing.com.au or by mail at:
Attention: Terms of Use
Annie Renshaw Wellbeing
Post Office Box 391
Noosa Heads Qld. 4567 Australia
Product and Service-Specific Terms
Online courses
Online course return policy
Note: All references in these Terms to the Annie Renshaw Wellbeing Meditation.
Our online courses, including our Annie Renshaw Wellbeing Meditation Foundations courses, are generally offered on an evergreen basis. Once you purchase an online course, it may be accessed through your Account for one (1) year from your date of purchase. You may not download or otherwise provide third parties with access to any Materials provided via our online courses unless and solely to the extent otherwise outlined in the Materials. You may cancel your access to an online course and receive a full refund within seven (7) days of purchase by contacting us as at hello@annierenshawwellbeing.com.au.
Please note that the Annie Renshaw Wellbeing Meditation Foundations online course is non-refundable once you access the “Mantra Instruction” session and receive your personal mantra.
Physical Products
We may offer various Annie Renshaw Wellbeing-branded and third-party products for sale through our online store, at our events or via third-party physical and online retail operations. The information below regarding our policies concerning our physical products relates solely to sales through our online store and is expressly subject to any additional or conflicting policies and procedures provided at the point of sale or on any applicable purchase confirmation.
Product returns
As of April 15, 2019, all sales for physical products on www.annierenshawwellbeing.com.au are final. No returns or exchanges will be accepted. If you believe you have received a damaged or defective product, please reach out to our customer excellence team at hello@annierenshawwellbeing.com.au. Damaged or defective items will be refunded the full purchase price if requested within 60 days of order placement.
We may discontinue any or all of the Apps, including the web-based versions of such Apps, at any time for any reason with no liability or obligation to you except as expressly set forth herein.
Annie Renshaw Wellbeing App
The Annie Renshaw Wellbeing App offers a selected range of meditations and practices with a mind-body-spirit approach to help create and sustain a healthier life, with an emphasis on stress, energy, sleep, mood management, purpose, relationships and growth. Certain content is available in the Annie Renshaw Wellbeing App for free, though you must have a valid Account to access such free content. Additional content is available in the Annie Renshaw Wellbeing App with a paid subscription. You may purchase a subscription to the Annie Renshaw Wellbeing App on an annual or lifetime basis or such other duration as we may authorize in our sole discretion (each such duration, the “Subscription Term”). If you have never previously subscribed to the Annie Renshaw Wellbeing App, your Annie Renshaw Wellbeing App subscription may start with a free trial of the subscription service. The duration of your trial period will be communicated to you upon your subscription to the Annie Renshaw Wellbeing App. You may still subscribe to the www.annierenshawwellbeing.com.au App without a free trial, though in such case, billing, as described below, will commence immediately.
You may cancel your subscription before the end of the free trial period, if applicable, with no further obligation or liability to us concerning the Annie Renshaw Wellbeing App, otherwise billing for your subscription will commence at the end of the free trial at the rate communicated to you upon initiation of your subscription. Unless cancelled no less than 24-hours prior to the end of your Subscription Term, your subscription will automatically renew. The entire amount due for the next Subscription Term will be charged to the payment method we have for you on the first day of such renewal Subscription Term, which may be any date during the month, depending on when your initial subscription commenced. You may obtain information regarding your subscription, including the end date of your current Subscription Term, on the “Subscription” page within the “Account Settings” in your Annie Renshaw Wellbeing App Profile. Please note that you may not receive a notice from us regarding an upcoming charge, either due to the end of your free trial or the renewal of your subscription for another Subscription Term. We reserve the right to adjust pricing for the Annie Renshaw Wellbeing App in any manner and at any time as we may determine in our sole and absolute discretion. Any such price changes will take effect following notification to you and only upon the renewal of your subscription for another Subscription Term. Increases or decreases in subscription prices for the Annie Renshaw Wellbeing App will not apply retroactively or to any partial period within a Subscription Term.
You may cancel your subscription or confirm your Subscription Term end date by contacting us at hello@annierenshawwellbeing.com.au Following any cancellation, your subscription will remain active through the end of your then-current Subscription Term. With the limited exception of your initial annual subscription or a lifetime subscription to the Annie Renshaw Wellbeing App, subscription fees are fully earned upon payment and, accordingly, payments are nonrefundable. You may cancel your first annual subscription or a lifetime subscription purchase within the first thirty (30) days of your access to subscription-based content and any associated charges will be promptly refunded to you.
When you register for a free trial or otherwise subscribe to the Annie Renshaw Wellbeing App at the annierenshawwellbeing.com.au website, you will be required to provide a valid payment method in order for us to begin billing your subscription fee after the trial period or immediately, as the case may be. Please note that we may authorise your payment as soon as you register for a free trial and this authorisation may impact the balance and available credit of your account with the relevant payment method. By providing your payment method, you expressly authorise us to charge your designated payment method at the start of each Subscription Term at the then-current subscription rate. If payment is not successfully settled for any reason, including due to the expiration of your payment method, insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorise us to continue billing your designated payment method, as it may be updated. For certain payment methods, the issuer of your payment method may charge you a foreign transaction fee or other charges. Check with your payment method service provider for details. We reserve the right not to process, to delay processing pending receipt of additional verification regarding your identity, or to cancel your order or your subscription and access to the Annie Renshaw Wellbeing App at any time and for any reason or no reason in our sole discretion including in the event we are unable to charge your payment method. If we cancel your subscription during a Subscription Term, excluding a lifetime term, other than as a result of your breach of these Terms, we will refund a pro-rata amount of your subscription fees for the remainder of your Subscription Term. You are responsible for ensuring your payment method is up to date by communicating any changes to us hello@annierenshawwellbeing.com.au .
We may offer the Annie Renshaw Wellbeing App as part of a bundle of offerings with other Annie Renshaw Wellbeing products or services. In such instances, all of the terms applicable to the individual products and services included in such bundle will apply to such products and services, except that the refund policy for all components of such bundle will match the policy with the shortest term of the various products and services in such bundle.
Please note that if you subscribe to the Annie Renshaw Wellbeing App via the Apple App Store or the Google Play store, the above description of the Annie Renshaw Wellbeing App policies and procedures may be superseded by the refund, billing, cancellation and other policies and procedures of such stores. Please see below regarding the Apple App Store, Google Play Store, and their respective policies and procedures. For more fulsome information regarding the policies of the Apple App store and Google Play store as applicable to our Apps, please refer to the applicable store terms and of use.
Mobile Service
You must have Internet access to use our Apps and to the extent you access our Digital Properties through a mobile network, your network provider’s messaging, data and other rates and fees may apply. We do not warrant that any of our Apps will be compatible with your network provider or device. You acknowledge and agree that we may release updates to our Apps and that you may be required to install any such updates in order for such Apps to continue functioning properly.
iOS Apps
The following applies if you obtain any of our Apps through the Apple App Store. You acknowledge and agree that these Terms are solely between you and Annie Renshaw Wellbeing, not Apple
Inc. (“Apple”), and that Apple has no responsibility for the Apps or the content thereof. Your use of the Apps must comply with the App Store Terms of Use and such other terms applicable to the use of the Apps.
Android™ Apps
The following applies if you obtain any of our Apps through Google Play™. You acknowledge and agree that these Terms are solely between you and Annie Renshaw Wellbeing, not Google LLC (“Google”), and that Google has no responsibility for the Apps or the content thereof.
My mission is to help you remove the clouds that block the shining sun. Through my programs, I will guide you to choose your intentions consciously and gradually, which is the most powerful way to reignite your journey and achieve your dreams. This approach is inspired by the coaching philosophy of Annie Renshaw.